State Farm® Insurance Agent Victor Reyna

"Called because the app and website weren't letting me enter my credit card as a payment option. This has happened more than once, making me late on my bills.The website is so buggy it's ridiculous. anyway, I call the office about my payment and tell them I don't feel comfortable sharing my card on the phone (I just dealt with someone stealing my CC information recently and was obviously very reluctant to do that). The person on the phone told me I could go in, but I'm not in town and told her that. She said "well I gave you all the options and you keep shutting them down" I was telling her about the website issues and how I keep having trouble with it and she started talking over me! I told her she was being rude and raising her voice at me and she said "No I'm not, I'm not rude." Why didn't she direct me to another number for customer service, technical supoort or transfer to someone else in the office that wanted to help? I told her "you know what? This treatment is ridiculous, this isn't the first time someone from this office treats me badly I'd like to just cancel my policy" she interrupted me saying "I'm hanging up now" and she hung up on me! Without helpful advice or service. What is that?! I wasn't yelling or treating her badly, yet she was so rude and condescending the entire phone call. I sent an email about the horrible treatment asking them to contact me to cancel my policy. They called me, didn't apologize for the bad treatment/disrespect or the email and said "So, you want to cancel your policy?" Worst customer service ever! I was with them for years and kept getting rude reps who were condescending and talked down at me. I would've changed my agent and kept the same policy if the website would let me log in! So I just cancelled the policy. I strongly advise that you find another office/agent, unless you like being mistreated for loyal patronage. I have never been treated as badly as I have with this agent and would never recommend his office to anyone. In fact with the buggy website and app I'm not even sure I'd recommend StateFarm at all. Screenshots of the buggy website. I never write bad reviews but the consistently bad/rude service made me realize I should warn other people."

"Staff at the desk is always helpful and friendly when I have questions or trouble logging into my account"

"Great service and attention to detail"

"Marianna is the best !!!! Very helpful & patient :)"

"Si tienen un buen trato a las personas, en problema es falta de comunicación, en marzo empecé con mi póliza y ya me subieron el costo. Y no me comentaron. Creo que algo importante que deben avisar. Además por que sube si el auto es el mismo. No me dieron una buena explicación cuando llamé."

"Muy buena la atencion y excelente asesoria de todo el personal"

"Very amicable environment, great staff ! Very knowledgeable producers . I Will be starting soon as an agent and very excited . Everyone has been nothing but great :) Very honorable Agency 🎖"

"Very Friendly and Explained all the information to where I understood everything"

"Excelente servicio"

"Great experience working with Will! He was very professional and responded to all of my messages quickly. Great service and excellent communication made switching insurance very easy."

"Friendly staff and willing to help you out with any of your request"

"Llegamos porque estaba de paso por dónde nos dirigiamos. Fue exelente el servicio al cliente desde que llegamos. Faltaba muy poco para que cerraran, sin importar eso nos recibió una de las señoritas al frente que luego nos paso con un joven que nos atendió de forma increible, a tal punto de aclarar dudas explicar beneficios si se agregaba tal o cual cobertura si nos interesaba o podia ofrecer esto otro que entonces cubria aquello que a nosotros nos interesaba y remover esto si queriamos. Agradesco que nunca puso presion o empujo por hacer la venta fue sincero y de gran ayuda. No trato de deshacerse de nosotros porque fuimos los últimos en llegar y nos despidio igual de amable que como nos recibió. Incluso los cambios que se hicieron nos favorecieron tanto en cuanto al pago que decidimos agregar otras coberturas."

"Nice"

"👍🏼"

"It's expensive"

"Friendly, fast service!"

"Mariana y Emiliano súper profesionales y educados . Conocen su trabajo . Agradecida ."

"excelente atencion...se los recomiendo"

"Been with them for years and always very professional"

"Victor Reyna always has friendly staff. I'd like to thank Victor, Mariana, Will, Amy, Jennifer, and Emiliano for always being there. Keep up the good work."

"La razon que cambie de Pronto Insurance cobraba mucho $$$ y cobra Pronto ahora pago $60's"

"Very friendly people . Specially Sir Will . He explained everything to me bout my Insurance."

"Great serves"

"Amazing customer service and staff that cares."

"They have great customer service and they always are happy to help me. They always know who the client that is calling is and help really fast."